Eric Freites
Partner
Business, Visas and Immigration
Zeny De La Pena
Partner
Visas and Immigration
Initial Contact
Terms of Initial Consultation
Learn how our initial, personalized evaluation works—free of charge.
For any type of inquiry, the first step is to send us your information using the Initial Contact Form located at the bottom of this page.
Once we receive your information, we will review your specific situation and reach out to you within 72 hours.
Our initial communication is typically conducted via email from the address: contacto@avaprovisaservices.com.
Initial communications aimed at understanding your case are free of charge, regardless of the time spent gaining clarity on your needs and personal context.
However, please note that any action taken to provide a specific solution—or any activity requiring the dedication of professional resources to offer detailed information about immigration processes—does carry an associated cost.
At the appropriate time, we will clearly inform you when your case has moved from an initial consultation to a formal advisory relationship, with applicable fees.
Phone and video contact
Phone calls, Video Calls or Messaging
How does Initial contact by phone work at AVA?
To ensure clarity, confidentiality, and thoughtful support, AVA does not initiate contact through phone calls or WhatsApp messages.
We kindly ask that all individuals seeking assistance begin by completing our Initial Contact Form. This allows us to carefully review your information and understand your specific needs.
Only after this review will a member of our team reach out to you, typically via email, and when appropriate, through phone messaging or WhatsApp, depending on your preferences and circumstances.
If initial phone contact is necessary, it will come exclusively from the number (1) 239-327-4261. We encourage you to save this number to recognize our outreach and avoid confusion.
This process helps us provide accurate, personalized guidance while respecting your privacy and ensuring that every inquiry receives the attention it deserves.
Important notice:
To protect your privacy and ensure respectful communication, AVA does not record phone or video calls unless explicitly agreed upon in advance. If a recording is necessary — for documentation or training purposes — we will always:
- Inform you beforehand.
- Request your written or verbal consent.
- Explain how the recording will be used and stored.
Your comfort and confidentiality are our priority.
Social Networks
Use of Social Media Channels
AVA does not offer consultations via social media.
While AVA maintains active social media channels to share updates, resources, and insights related to immigration, these platforms are not used for case-specific communication.
We encourage you to follow our channels for general information and community engagement.
What AVA Does Not Provide
To maintain the quality and confidentiality of our services, AVA does not offer consultations through social media platforms or public comment threads.
“We do not respond to questions or provide immigration guidance via Instagram, Facebook, TikTok, or other social media channels.
This policy ensures your privacy and allows us to offer thoughtful, accurate support tailored to your needs.
For personalized assistance, please complete our Initial Contact Form to begin a direct and confidential conversation.